moneypennyllc.comA diagnostic, not a pitch
Run these exercises with your leadership team in one or two working sessions. You'll leave with agreement on where capacity is actually being lost — and which issue deserves attention first.
The six elements of capacity
Demand, client fit, work design, workflow, technology, and resourcing — and how to tell which one is actually failing before you spend on a hire.
A 10-day capacity snapshot
A simple exercise that shows where your team’s hours really go — including the waiting, rework, and senior time spent on routine work that timesheets never reveal.
A client capacity scorecard
Score clients on strategic, economic, process, and relationship fit to find the handful of relationships quietly consuming disproportionate time.
A capacity self-check
A scored workbook your leadership team completes together to separate seasonal pressure from a genuine structural shortage.
A 90-day priority plan
Focus on the two or three issues most likely to release real capacity over the next quarter — before you commit to a costly staffing decision.
Capacity is shaped by more than headcount
Demand
How much work you accept, when it arrives, and how predictable it is.
Client fit
How well clients follow your service model, systems, timing, and boundaries.
Work design
Whether tasks are standardised, clearly owned, and assigned at the right level.
Workflow
How work enters, moves, waits, changes hands, and reaches review.
Technology
Whether systems remove effort or merely add another place to check.
Resourcing
The mix of internal talent, flexible capacity, automation, and external support.
Diagnose the problem before you solve it
Download The Capacity Gap and find out where your firm's capacity is really going — before you make a costly staffing decision.
Get the Guide →Free PDF · For partners, firm administrators, and service-line leaders.